Privacy Policy

At Punjab Explorations, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our travel services.

Last Updated: January 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a tour, subscribe to our newsletter, or contact us for support. This may include:

Personal identification information (name, email address, phone number)
Travel preferences and booking details
Payment information (processed securely through third-party providers)
Communication history with our customer service team
Feedback and reviews about our services

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

Processing and managing your travel bookings
Providing customer support and responding to inquiries
Sending you important updates about your bookings
Improving our services and website functionality
Sending promotional materials (with your consent)
Ensuring compliance with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

With trusted travel partners and service providers necessary to fulfill your bookings
When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of our users
In connection with a business transfer or acquisition

4. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption and access controls. We retain your information only as long as necessary to provide our services and comply with legal obligations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.

6. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to access your personal data
Right to rectify inaccurate or incomplete information
Right to delete your personal data (subject to legal requirements)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent for marketing communications

7. International Data Transfers

As we operate travel services across Pakistan and Northwestern India, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, in accordance with applicable data protection laws.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +92-42-3578-9000 (Pakistan) / +91-183-255-3954 (India)
Address: Punjab Explorations Privacy Office

12. Governing Law

This Privacy Policy is governed by the laws of Pakistan and India, depending on the jurisdiction of service provision. Any disputes arising from this policy will be resolved in accordance with applicable data protection regulations including GDPR where applicable.

Your privacy matters to us. We are committed to maintaining the highest standards of data protection while providing you with exceptional travel experiences in the beautiful Punjab region. Thank you for trusting Punjab Explorations with your personal information.